Customer’s purchasing tickets on this website will have their registration numbers through email. Passengers can print out the email or use electronic device to present the email to LAP’s volunteers at assigned boarding point. LAP’s Volunteers may need passengers to present credit card or photo ID. For those who can’t present the confirmation email/credit card/ photo ID, LAP reserves the right to refuse the passengers to get on the bus.

The Customer should keep their confirmation email safe as LAP will not reissue the confirmation email again. The customer must show the confirmation email when they on board and for inspection and if requested to do so. The Customer will not be permitted to get on LAP Basee without present a confirmation email.

Passengers must keep their confirmation email, if the passenger can’t present the confirmation email to LAP’s volunteers. Passengers will be charged the full ticket price for a replacement ticket.

LAP reserves the rights to change the routes and time

LAP Basee may contain lots of dogs. For safety reasons all the passengers and dogs are required to remain seated during the journey. Passengers need to take note on personal and pets safety and do not allow their pets to stick their body out of the window. LAP will not bear any responsibility for any accident occurs.

All passengers are responsible to keep the carriage clean. If the customer or their pets soild carriage, the customer is responsible to clean up immediately. If additional cleaning is required as a result, an Excess Cleaning Fee of HKD500 will apply.

In the event that LAP is unable to provide a service throughout the period of the validity of your journey through circumstances within its control, you shall be entitled to a full or part refund of the price of your ticket. Any application for a refund must be made in email to LAP.

Please take care of all personal property. LAP will not be liable for any loss, damage, inconvience, direct or consequential loss, however caused, unless due to negligence by LAP, in which case our liability is limited for damages to a maximum of the refund of the ticket price. Passengers will be accused and bear responsibility if their dogs attack/ hurt any person or pets. Customers understand that attendance of the event/ bus journey is not without risk to any people and pets who may attend, because some of the pets may be difficult to control and may be the cause of injury even when handled with greatest amount of care. Customers hereby agree to indemnify and hold harmless the company, its employees and agents from any and all claims by any member of the family or any other person accompanying to the company or while on the grounds of the surrounding area thereto as a result of any action by any dog, including passengers their own.

Eating or drinking is prohibited on the bus at all time.

LAP may require any person to alight from a tour if we deem his/ her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and we shall have no further liability.